Minor Project
22 September 2025
CHONG CHENG TAO (0371072)
Minor Project | Bachelor of Design in Creative Media | Taylor's
University
List
LECTURES
Week 3
User centered design is a core understanding we should have before doing any prototype.
INSTRUCTIONS
This is the client project brief:
Fig 2.1 Client Brief Project_Patient Transfer Device
From the client brief, we understand some common challenges:
- Elderly individuals with limited mobility struggle with daily routines
- Require significant help for transfers (bed to wheelchair).
- Current wheelchair designs are inadequate, leading to physical strain, stress, and frustration for caregivers.
Team Forming
In the first 2 weeks, we formed a team of 7 from different specializations.
Fig 3.1.1 Team member
Later, we conducted our contextual studies on the project. We split into 2 teams to work on progress on the project:
- Team 1: User Research (Pre-interview)
- Problem statement
- Research objectives
- Research questions
- Target markets
- User peronas
- Team 2: Device Stduy
- Device mechanism
- Market availability
- Pros & Cons
- Cost analysis
Fig 3.1.2 Contextual study_User research
Fig 3.1.3 Contextual study_Device Study
Here are some of the reference videos and articles regarding transfer process provided by Prof. Manohar:
Fig 3.1.4 Transfer process
01. EMPATHY
Here are the process of EMPATHY process:
- User interview
- Key findings
- Affinity diagrams
User interview
We recruit total of 6 interviewees for the user interview, including 3 elderly patient and 3 caregiver:
- Yong Ah Khong
- Gan
- Wong
- Tan Si Yee
- Yang Li Peng
- Weevethitha
*Interviwees are recruited through personal networks and Asunta Hospital (Petaling Jaya)
All recruited inetrviewees are fulfiled these inclusion and exclusion criteria:
Following are the interview questions:
Fig 3.2.1 Interview question
Following are the interview transcript:
*Declaration of AI Assistance in Transcription: The interview transcription used in this report was generated with the assistance of Artificial Intelligence (AI) tools. The AI transcription was reviewed and edited manually to ensure accuracy and reliability.
Fig 3.2.2 Interview transcript
Key findings
After the interview, we extract out the key findings.
Fig 3.2.3 Key findings 1
Fig 3.2.4 Key findings 2
Fig 3.2.5 Key findings 3
Fig 3.2.6 Key findings 4
Fig 3.2.7 Key findings 5
Fig 3.2.8 Key findings 6
Affinity Diagrams
Affinity diagrams were done by arranging key findings into cluster.
Fig 3.2.9 Affinity diagrams
02. DEFINE
After the EMPATHY phrase, we continue on the DEFINE phrase, which include these aspects:
- User persona
- User journey map
- Problem statement
- "How Might We" questionse
User Persona
2 main user personas were developed for both elderly patient and caregivers:
User Journey Map
The journey maps were developed based on the interviewees' behaviors and frustrations.
Problem Statement
We came out with 2 key problem statements for the IDEATION phrase.
- Elderly patients with limited mobility needs to move independently because they want to reduce caregiver’s burden and regain autonomy.
- Caregivers needs a way reduces physical strain and anxiety while assisting elderly patient because they lack professional training in using these devices.
"How Might We" Questions
A list of HMW questions were developed to set the direction of the IDEATION phrase and foundation of brainstroming.
03. IDEATION
Ideation is one of the toughest phrase here, since physical product /wheelchair design is out of our field. Large scale of research and branstroming are required in this stage.
Pre-Task 1 Presentation
Firstly, we go through the Crazy 8s ideas in class. From these sketches, we combine, cross-check and research the solid ideas.
Later, we shortlist the ideas using Prioritization Matrix and MoSCOW Method.
Task 1 Proposal : Propose an innovative project proposal as a group
Post-Task 1 Presentation
After receiving the feedback by Dr. Wong and Prof. Manohar, we further refine our ideations. 4 HMW questions were shortlisted to target to specific challenges that elderly patients and caregivers face.
Thus, we are aim to build 2 products:
- Wheelchair
- Foldable, easy storage
- Comfort seat (e.g. gaming chair)
- Sliding side panels
- Mobile app
- Wheelchair set up guidance
- Transfer guide
- Emergency alert
IDEATION 1: Wheelchair
IDEATION 2: Mobile App
04. PROTOTYPE
Branding & Art Direction
Later, we proceed with a consistent branding styles for both wheelchair and app prototype.
Derived from "Kinetics" and “Neo”,
Kineo represent a paradigm shift in patient mobility
Kineo represent a paradigm shift in patient mobility
PROTOTYPE 1: Mobile App
PROTOTYPE 2: Wheelchair Design
The wheelchair design was modelled in Blender to visualize form and structure.
The wheelchair is optimized for 2 key features:
- Cushion side sliding
- Sliding seat that bridge the gap between bed and wheelchair, allowing users to transfer safely without standing.
- Folding mechanism
- Collapse and fold into a flat form for easy storage and carry.
Demo video:
*More detail explanation in Presentation Slide
05. User Testing
After the prototype development, we conduct 5 user testing with the potential user, including 4 caregivers and 1 elderly patient.
The objective is to:
- Understand the overall user experience of the KINEO wheelchair design.
- Test the quality of guidance using the KINEO App for step-by-step demo.
Following are the designed tasks:
Following are the responses and analysis:
We add:
- More visuals and instructions are added for the sliding and folding mechanisms for clearer explanation.
- More close up shot and arrow to indicate the specific components.
Kineo App
We refine:
- Onboarding process
- Emergency Trigger
FINAL PRESENTATION
FEEDBACK
Week 10
- Focus on the comfort of the patients.
- Try to study on ergonomics
- For the app, focus in developing a clearer UI for home screen and more straightforward UX.
Week 14
- The wheelchair design looks comfortable.
- Overall great attempt.
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